Living at Glenella

Leisure and recreational activities are recognised as valuable and an important part of our care routine. There is something for everyone at Glenella.

We have a wonderful lifestyle and activities team that provides a creative and stimulating program of social and community activities such as outings, celebrations, social groups, church visits, religious ceremonies and entertainment. Having our own bus makes it easy to attend many different scheduled activities.

Social independence is encouraged as much as possible, so while we extend an invitation to all residents to participate, we also respect individual wishes not to. The team is also happy to tailor individual programs if that’s preferred. We encourage suggestions for new social events and activities, too.

Importantly, all residents are free to continue all their usual social activities, such as hobbies, visits with friends and family, shopping and going to the movies or clubs, etc.

Getting out and about can provide a new lease on life for anyone. It’s an important part of the activity program, so day trips and other excursions are included on our activities calendar. We are lucky to own and operate our own bus, which gives us complete freedom to facilitate outings. Suggestions of new outings are welcomed. We regularly organise things like shopping days.

We also have staff available to accompany residents on shopping trips if they need a little extra support.

We have 104 rooms at Glenella, including single rooms with either private or shared ensuites and companion rooms. Our companion rooms are often shared by couples or friends who enjoy the company during quiet mornings and evenings. Glenella Care has a total bed capacity of 108.

Our main wish is for every resident to feel relaxed and at home. We make our rooms as comfortable as possible, but we know it’s the personal touches that make all the difference, so we love to see residents bring their favourite mementos, photos and other treasured possessions.

Each room is kept clean and tidy by our trained housekeeping team. Rooms are cleaned daily and spring cleaning is done on a regular basis to keep dust and allergens to a minimum.

Room inclusions

• Built-in wardrobes
• Free-standing, secure bedside storage
• Appropriate beds according to needs
• Comfortable lounge/visitor chairs
• Provision for a television
• Ceiling fans and provision for air-conditioning as needed
• Patios for single rooms

Everyone deserves to feel included, welcome and free to move around their own home. We have several common areas where all residents and their visitors can comfortably enjoy their time.

Glenella has four wings and each has a lounge and dining room. We also have courtyards, covered decks and lush gardens. The gardens are a favourite place for many residents. The Bradman Wing also has smaller education/computer room, and the Chalet Wing, for residents living with dementia, has an extra activities area on the deck.

The common areas are a great place to seek companionship, or to enjoy a change of scene for solitary activities like reading the paper. Newspapers are provided daily in the common rooms.

At Glenella, we enhance quality of life by striving to accommodate many individual needs and interests. We offer a range of personal services that are available to all residents, as well additional services available on a fee for service basis.

Services available to all residents:

• 24-hour care provided by trained nursing staff
• Cultural, social, physical and cognitive lifestyle activities
• Regular bus outings, including picnics and BBQs
• Room and bathroom cleaning (personal effects not included)
• Bed making
• Laundry, including personal clothes and towels
• Home cooked, culturally diverse meals and snacks
• Tea and coffee making facilities
• Celebration of special events, national days and birthdays
• Books, CDs, DVDs
• Arts and crafts
• Music and pet therapy
• Dance and exercise
• Internal concerts
• Sing Out Loud
• Spiritual and emotional support including clergy visits
• Multi-lingual staff or access to interpreter services and CALD information sheets
• Friendship and companionship through the Community Visitor Scheme
• Visits from local schools and charity organisations

Additional fee for service options:

• Newspapers, magazines and audio books
• Hairdressing, including a salon experience or bedside hairdressing complete with hair washing facilities
• Beauty services, including manicures, pedicures, facials, massage and waxing
• Clothing
• Dry cleaning
• Postage
• X-ray and pathology services
• Preferred toiletry items
• Specialised dressings and equipment
• Escort duties to external appointments with a volunteer or staff member
• Key charge to locked bedside drawer
• External concerts, movies or events

Glenella Care offers a comprehensive range of care and specialised services to all residents, 24 hours per day. The services are delivered by trained nurses, covering activities as assessed and according to the resident’s care plan. Services include:

• Bathing and showering
• Dressing, undressing and grooming
• Oral care, including denture care
• Hearing aid care
• Toileting and continence care
• Meal assistance, including physical assistance to feed
• Bed mobility, transferring in and out of bed or chair
• Mobility around the home
• Setting appointments on behalf of residents
• Medication administration including eye drops, inhalers, spacers, injections and application of transdermal patch
• Application of anti-embolic stockings or prosthetics

Registered nurses are rostered on duty 24 hours per day, seven days per week to provide the following specialised care services:

• Gerontology care and advocacy
• First aid Palliative care
• End-of-life care
• Specialised wound management advice
• Percutaneous Enteral Feeding (PEG feeds)
• Care of syringe driver and peripherally inserted catheter (PIC) lines
• Diabetic care and foot care
• Skin integrity maintenance
• Incontinence care
• Dementia care
• Understanding challenging behaviours
• Falls prevention management
• 24 hour access to medical and emergency care

In addition, our care regime includes a comprehensive range of additional clinical services for all residents. This starts with a mobility, dexterity and pain management assessment on admission to identify a goal-orientated therapy program if needed. We also have doctors on call at all times.

To ensure everyone’s varying needs are met, we can arrange any other clinical service on request and on a fee-for-service basis, such as:

• Physiotherapy and rehabilitation care
• Podiatry
• Speech pathology
• Dental care
• Optical care
• Psychology services
• Occupational therapy
• Palliative care
• Activity therapy